[Old] Canceling Premium
While we hope you never do, at some point in time you may want to cancel your Premium subscription. This is how you do it.
Residents of the US need to call 1-877-636-7426 to cancel Premium. Non-US residents can cancel your subscription through an e-mail to firstname.lastname@example.org or the live chat provided here .
If contacting by telephone, press #2 when connected, press #2 again, and once you have entered your billing number you will be connected to a representative of Velocity Services Inc., who handle the Premium payments service. As such, you will not be able to get support for your individual Neopets account, just your subscription. For US members, the telephone number is toll-free; you can phone from a location worldwide, but international calling fees will apply (and the email/live chat is free).
No matter which you have to use, you will need the account name, address, telephone number, and the first and last 4 digits of the credit card or PayPal agreement ID used to pay for it.
The most common reasons for a person to cancel Premium are frozen accounts, loss of interest, and lack of money.
Errors or incorrect info? Contact Us.
The Snowager is awake. He'll be sleeping in 5 hours, 57 minutes.
The Turmaculus cannot be woken up.
Featured Band: Chomby and the Fungus Balls
« Previous Now Next »
May 4th - Hissi Day
May 12th - Tyrannian Victory Day
May 14th - Moehog Day
May 25th - Koi Day
May 28th - Yurble Day
The Runway Customization Contest
Click here to enter the next round!
Recent TDN Forums Posts
- My thought about Seekers
- Space Faerie as a battledome challenger?
- Tuesday May 21
- Enter The Runway #80!
- Vote for Obelisk War! Round 160!